Kaiser

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
1 / 1 1 / 1 2 7.50 7.50 5.50 7.50 7.00

Date Submitted: February 11, 2010
Insurance Provider: Kaiser in Colorado
Coverage: 5 out of 10
Claims: 5 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: Late premium-able 2 pay soon-no mercy at KP
I lost over half of my customers in the last year (2009). November and December were very hard months with customers deciding to not utilize my services (when they normally do). This means accounts receivable for January and Febuary are thin. Now I am only six days late on my Kaiser premium. (Managed to pay all my January bills-miraculously.) I called Kaiser to let them know that I will be receiving money, but because I am a freelance writer, I do not know when my compensation will arrive. I expect it to be soon, however I am unable to pay the bill right now. The man in accounting did not care. I was told by accounting that they have 'no grace period, no payment plans' and that 'as soon as someone sees the account is past due they will cancel it.' I am not even 30 days late! I am not even 15 days late. I am only six days late. I was transfered around, put on hold, disconnected, and put into the automated system. They made me feel horrible. Now I am determining whether I not pay my electric/gas bill instead. Do I go without heat and electricity or do I pay my health insurance premium? Hmmm. This is a very temporary situation for me, yet Kaiser does not care. I could pay as soon as one of my customers pays me, but Kaiser is unwilling to work with me. 'Thrive, unless you are struggling because of the recession, then in that case, get lost,' should be their new slogan. Their appathy really brought me down. They are just another corporation without a heart.
Comments [ 0 ]
Submitted by: Just a blip in the budget-girl
39 year-old   ::   Female Reviewer   ::   Denver

Date Submitted: October 26, 2009
Insurance Provider: Kaiser in South Dakota
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 10 out of 10
Recommend: Yes
Review: Kaiser is the Best!
We've had Kaiser for 3 years and I have to tell you these guys really have their act together. Everything is so fast, blood work at 10am, results back via email by 5pm. need to ask your doc a question? Email them and they respond in one day...Free of charge. Too many good things to say about Kaiser, only one bad thing... we moved to South Dakota and they are not in this state. We're going to keep it though and just drive to Denver for appointments or wait until we visit family in So. Cal to see our wonderful doc.
Comments [ 0 ]
Submitted by: Pastor Tony
54 year-old   ::   Male Reviewer   ::   Spearfish, SD