| Date Submitted: | May 21, 2009 |
| Insurance Provider: | Humana in Virginia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 5 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | A challenge for all persons belonging to Humana The facts: it has taken Humana up to 19 months to reimburse me for one claim. Humana has issued an invalid check to me. I have spent over thirty hours on the phone with Humana trying to resolve the same issues. But, don't trust me for a review, as I may be viewed as a disgruntled client with no actual facts. Anyone who is a member with Humana: I challenge you to call Humana four times within the span of a few days... or even a few hours. Choose a few questons to ask them. Such as, what is the required amount of time Humana has to respond to a question I have, or what is the time limit in which Humana must respond for a prior-authorization request, or any other number of questions. Call a few times, ask the same questions, and see if you recieve the same answers. I will be surprised if you recieve the same answers to the same questions you ask several different representatives. This isn't the insurance you want, but find out for yourself. let me know if you have any questions at jtbirdiusrex@yahoo.com, thanks, and good luck! jenny |
| Submitted by: | jenny 31 year-old :: Female Reviewer :: nellysford, va |
1 comments for this review
| Comment by: jenny scfhmtiz From: nellysford, va May 21st, 2009 |
I forgot to mention, if you are having problems with Humana and know someone else who is having problems, persuade them to leave a quick comment here. There's much truth to the saying, "strength in numbers." Please try and get people to respond to this. It's the only small way I know of to expose Humana. THanks! jenny |
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