| Date Submitted: | April 1, 2011 |
| Insurance Provider: | Humana in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Why see a Dr. when you have Humana ! I have had cronic back pain for 11 months due to a car accident. My Dr. sent me to physical therapy which was out of network.. I paid for each visit 100% in full although each visit was applied to my $5,000 deductable.. After 9 visits my PT office called and said they were cancelling my future appointments because my insurance will not authorize any more visits and I need to go back to my Dr. I Went back to my Dr. 10 days ago he prescribed a pain patch to try for 2 weeks if it doesn't help come back and we will try something else. Went to pick up my RX and was told I had to have a pre-autherization. Dr submitted 2 requests and I got an automated call today saying they denied my pain patch.. When I called the rep. said it was because it's "experimental" my Dr. wants to try it to see if it works for me. Any other treatments that he "tries" will also be denied.. I couldn't believe it. People are given medications everyday to "try" because not every med works the same. |
| Submitted by: | pgn 46 year-old :: Female Reviewer :: Columbus, GA, United States |