Humana

Reviewers Male / Female	Recommend Yes / No	Number of Reviews	Coverage	Claims	Customer Service	Cost	Total Average Rating
19 / 18	2 / 35	37	1.68	1.87	2.52	2.75	2.20

Date Submitted:	April 22, 2011
Insurance Provider:	Humana in Pennsylvania
Coverage:	1 out of 10
Claims:	2 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	"Not our problem" I can't believe I just wasted another half hour on the phone with Humana's customer service reps. I don't even know why I bother to call them anymore because the response is always the same - "It's not our problem." My prescription coverage doesn't cover any of my prescriptions, the co-pays they list in my policy are never the same as the amount I'm charged, and whenever I call to ask about any of this, they tell me it's not their problem - and they don't even trouble themselves to be polite about it! The first chance I get I'm switching insurance carriers. Comments [ 1 ]
Submitted by:	Disgusted in PA 56 year-old   ::   Female Reviewer   ::   PA

Date Submitted:	April 8, 2011
Insurance Provider:	Humana in Alabama
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Humana - Huge rate Increases I have rated Humana a 1 only because there is no 0 in the survey. This is by far the worst Health Insurance company After filing a complaint with the Alabama Insurance commission over my year end to year end enormus rate increases, which I know there was nothing they could do, but I at least wanted it to be on file. I finally cancel this Insurance under proper terms, and they want to bill me for an additional month premimum on top of a full month for which I would have no coverage. So inmoral!!! I will write another letter to the Insurance commission. This company needs to be booted from Alabama Comments [ 0 ]
Submitted by:	Mark 51 year-old   ::   Male Reviewer   ::   Birmingham AL

Date Submitted:	April 1, 2011
Insurance Provider:	Humana in Georgia
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	2 out of 10
Cost:	2 out of 10
Recommend:	No
Review:	Why see a Dr. when you have Humana ! I have had cronic back pain for 11 months due to a car accident. My Dr. sent me to physical therapy which was out of network.. I paid for each visit 100% in full although each visit was applied to my $5,000 deductable.. After 9 visits my PT office called and said they were cancelling my future appointments because my insurance will not authorize any more visits and I need to go back to my Dr. I Went back to my Dr. 10 days ago he prescribed a pain patch to try for 2 weeks if it doesn't help come back and we will try something else. Went to pick up my RX and was told I had to have a pre-autherization. Dr submitted 2 requests and I got an automated call today saying they denied my pain patch.. When I called the rep. said it was because it's "experimental" my Dr. wants to try it to see if it works for me. Any other treatments that he "tries" will also be denied.. I couldn't believe it. People are given medications everyday to "try" because not every med works the same. Comments [ 0 ]
Submitted by:	pgn 46 year-old   ::   Female Reviewer   ::   Columbus, GA, United States

Date Submitted:	March 4, 2011
Insurance Provider:	Humana in Arizona
Coverage:	5 out of 10
Claims:	5 out of 10
Customer Service:	2 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Humana Rate Increases I have a Humana Advantage plan thru my employer. In 2010 Humana raised it's premium by 42%. The next year 2011, Humana raised it premium by another 80%! I have asked for some kind of justification for such increases only to be ignored by Humana with no responses. There is now way medical costs have risen by those percentages. The insurance company lobbyists try to blame the new health insurance law. This is a lie.The actural increase caused by the law is only between 1 or 2 percent and this is only short term as the law will actually reduce the costs in the longer term. To quote a recent NYT article -" Vincent Capozzi, senior vice president for sales and customer service at Harvard Pilgrim, said that only one percentage point of the increases here was attributable to the federal law, mainly its requirement for free coverage of preventive services. Another percentage point results from new state laws requiring coverage of hearing aids and certain treatments for autism" So where does an 80% increase come from? GREED Humana is the worst of the lot.. Comments [ 2 ]
Submitted by:	John99 66 year-old   ::   Male Reviewer   ::   Phoenix, AZ

Date Submitted:	February 22, 2011
Insurance Provider:	Humana in Oregon
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	service, what stinking service? Originally purchased this medicare schedule D insurance in Colorado, now live in Oregon. I have seen my drug copay costs skyrocket with Humana. So, I thought I would try the home delivery. No cost relief there, but they took 18 days from date of receiving my prescrips to ship my drugs. So here I sit, two days & counting without any of my blood pressure or thyroid medications. Comments [ 0 ]
Submitted by:	Hopping mad Rod 65 year-old   ::   Male Reviewer   ::   Beaverton, Oregon

Date Submitted:	February 8, 2011
Insurance Provider:	Humana in Texas
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Humana experience This company is a total mess They don't deliver has promise I am now going to have to pay full price for my BP med Because I am one of the 15% that cannot take a generic Drug Lisinopril I been with them for three years and they keep getting worst Comments [ 2 ]
Submitted by:	Cliff 58 year-old   ::   Male Reviewer   ::   Texas

Date Submitted:	February 7, 2011
Insurance Provider:	Humana in Iowa
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	2011 Enrollment was a scam! I enrolled a Walmart, and was told, this is a Win Win Situation, copays, visits, RX will all be less than your existing plan! Lies! My first prescriprion was $120 for two drugs previously costing only $6 each!. Try complaining to Humana!, they are rude, dont answer their phones and hang up on you. Still I suppose when the Mr McCallister their CEO rakes in $4.5million per year, he is not really interested in you and I. Have put this is the Hands of State senate, I am so disgusted with them! Comments [ 0 ]
Submitted by:	Arbrnsnshn 43 year-old   ::   Female Reviewer   ::   Cedar Rapids IA

Date Submitted:	December 3, 2010
Insurance Provider:	Humana in Utah
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Every claim is a battle to get paid. They deny every claim and after you fight them for weeks they sometimes pay. My company is finally changing carriers in January. Humana is the poster child for insurance reform. Comments [ 2 ]
Submitted by:	Sonny 60 year-old   ::   Male Reviewer   ::   Ogden, ut

Date Submitted:	November 23, 2010
Insurance Provider:	Humana in Utah
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	HUMANA......WHAT A JOKE!!! Humana raised our premiums with out us knowing. When we finally got them to admit they were in the wrong it took them 8 months to pay us back, like idiots we stayed with them. Then my husband started having some problems and went in for a colonoscopy. We paid our detectable and Humana denied our claims. We are still fighting this one and it has been a year ago. Every time you call costumer service their is some new loop hole/excuse you have to go through. Most dishonest company I have encountered. We paid a great amount of money each month and have gotten nothing in return. I truly feel like we were robbed!!! Humana you are a joke! Comments [ 0 ]
Submitted by:	Mindee 28 year-old   ::   Female Reviewer   ::   Utah

Date Submitted:	November 12, 2010
Insurance Provider:	Humana in California
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	4 out of 10
Recommend:	No
Review:	Worst Service Ever I have been trying to fill 2 prescriptions for my mom thru Humana RightSource prescription drug service for 3 weeks. Every time I call they have a different excuse. It's like they have a random excuse generator on their desk and none of the reps really know what is going on. They appear to have some serious internal communication problems. Have been thru 3 loops of can't fill because doctor needs to send prior authorization --> can't fill because it hasn't been ordered. Would you like me to order? YES --> Still no shipment. --> Order cancelled. Need prior authorization from doctor. Both the Dr's office and I are very frustrated. Looking forward to the Medicare sign up period so we can dump these idiots. No evidence that they care about patients. Comments [ 0 ]
Submitted by:	Still hurting 54 year-old   ::   Male Reviewer   ::   San Jose

Date Submitted:	September 13, 2010
Insurance Provider:	Humana in Colorado
Coverage:	3 out of 10
Claims:	2 out of 10
Customer Service:	2 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Two increases in one year I have an individual plan with Humana One. When my husband went on Medicare last April, I chose to stay with Humana since I am not yet 65. I received a new policy number and a rate increase, now paying more than half of what we paid together. I also got a letter explaining that I would not get a rate increase for one year. Six months later I got $100/mo rate increase because Humana says that my policy renews on the old date of our joint policy. I questioned Humana aout this and they said it is their policy with "rollovers". The signed letter promising the same rate for one year means nothing. I am in excellent health, have never made a claim in 6 years, and pay $500/mo for $5,000 deductible. Comments [ 0 ]
Submitted by:	L.K. 63 year-old   ::   Female Reviewer   ::   CO

Date Submitted:	July 26, 2010
Insurance Provider:	Humana in Kentucky
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	I can afford the insurance can't afford to use it This company has been holding a claim for 2 months. The doctor is in network. I don't know what their problem is. Everytime I call each representative gives me a different answer. I can't afford to use this insurance. Our company switched from Anthem to save money. I applied for a waiver for drug testing due to chronic pain and the lab was out of network. I was told only part of the company was out of network. That doesn't make sence to me. I would not recommend this company to anyone. I don't know why the medical profession accepts this insurance. They pay basically nothing. If you feel you have been wronged and have filed an appeal and lost see if your state has an insurance board and file a complaint. Comments [ 0 ]
Submitted by:	Here in Kentucky 54 year-old   ::   Female Reviewer   ::   Kentucky

Date Submitted:	July 20, 2010
Insurance Provider:	Humana in California
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	2 out of 10
Cost:	5 out of 10
Recommend:	No
Review:	Stay away from Humana In January, 2010 my employer contracted with Humana for our medical coverage! It is by far the worst plan I have ever been on!!!! They deny claims without any justification, tell you your doctor is in network and then when a claim is submitted they say he/she is not in the network and deny the claim! Everyone you talk to at Humana gives you a different story and you had better be sure to write down every detail of every conversation because they will deny having told you something that they did. My co-worker was on hold for over 50 minutes waiting to speak to a supervisor who then only said she couldn't really help! Their online provider network is never up to date and it is really difficult to even find a provider, especially in California. Comments [ 0 ]
Submitted by:	I Hate Humana 42 year-old   ::   Female Reviewer   ::   California

Date Submitted:	March 26, 2010
Insurance Provider:	Humana in California
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	BAIT and SWITCH PLEASE PLEASE, DO NOT enroll with Humana prescrition Drug coverage. and I don't believe the good reports on this Humana to be ligitiment, and is cover-up. Initially they sign you and keep raising the premium on you without you know it. I am writing facts, they trippled my monthly rates and co-pays in just 3 years. I have a few friends are pulling away, Please stay away Comments [ 0 ]
Submitted by:	A. S. 68 year-old   ::   Male Reviewer   ::   San Jose, CA

Date Submitted:	March 8, 2010
Insurance Provider:	Humana in Wisconsin
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	8 out of 10
Cost:	5 out of 10
Recommend:	No
Review:	Humana - definition of denial Our company switched to Humana on January 2010. The only thing this company does is deny all claims. I went to an urgent care clinic that was in network and humana denied the coverage. Same with a doctor that was even on their site as in network and they denied that claim too. After many phone calls they did claim they would run the doctor claim through again because there was "some mistake". I have yet to see it come through again differently though. I have never seen such a propensity to deny even standard claims that are shown as covered by their plans. It is awful. Our company switched to Humana to save a quick buck, so now I spend all my time fighting with insurance for basic claims. The old saying holds true - you get what you pay for. Comments [ 0 ]
Submitted by:	Jeremiah 36 year-old   ::   Male Reviewer   ::   Baraboo, Wisconsin

Date Submitted:	January 5, 2010
Insurance Provider:	Humana in Pennsylvania
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	8 out of 10
Cost:	5 out of 10
Recommend:	No
Review:	Claims not paid This is the worst insurance company. We had it since June 2009. My husband has high blood pressure and high chlorestoral so has blood work done every 6 months and a follow up visit with his Dr. So far none of his claims have been paid. My son's pediatrician does not participate in Humana. My gynocologist is in network but my claim was denied saying they are not in network. The plan we have should cover me 50% out of network and 100% in network yet they denied it 100%! I have been on the phone with them once a month since June trying to get claims paid! It's like we have no insurance! Customer service is very nice on the phone and seem to be helpful but yet, we are getting nowhere. Comments [ 0 ]
Submitted by:	Arlene 43 year-old   ::   Female Reviewer   ::   Wrightsville PA

Date Submitted:	December 2, 2009
Insurance Provider:	Humana in Ohio
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	They are paid to play games with you They don’t keep their words, even it is written on the papers. You need to keep tracking different customer service representatives. After one year fighting, they will tell you that they won’t reimburse the money you are supposed to get. The amount is not worth of my money and time to fight in the court. Fortunately, my case has convinced HR in my company to switch all of our insurances out of Humana. Comments [ 0 ]
Submitted by:	Abused Customer 35 year-old   ::   Male Reviewer   ::   Cincinnati, OH

Date Submitted:	July 22, 2009
Insurance Provider:	Humana in Kentucky
Coverage:	8 out of 10
Claims:	10 out of 10
Customer Service:	8 out of 10
Cost:	6 out of 10
Recommend:	Yes
Review:	Great Help today! I was previously an Anthem member until they are not longer participating with a Hospital in my area. I needed immediate assistance to switch carriers and get the service I needed. Humana was GREAT! T Comments [ 0 ]
Submitted by:	Happy 50 year-old   ::   Female Reviewer   ::   Louisville, ky

Date Submitted:	May 21, 2009
Insurance Provider:	Humana in Virginia
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	5 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	A challenge for all persons belonging to Humana The facts: it has taken Humana up to 19 months to reimburse me for one claim. Humana has issued an invalid check to me. I have spent over thirty hours on the phone with Humana trying to resolve the same issues. But, don't trust me for a review, as I may be viewed as a disgruntled client with no actual facts. Anyone who is a member with Humana: I challenge you to call Humana four times within the span of a few days... or even a few hours. Choose a few questons to ask them. Such as, what is the required amount of time Humana has to respond to a question I have, or what is the time limit in which Humana must respond for a prior-authorization request, or any other number of questions. Call a few times, ask the same questions, and see if you recieve the same answers. I will be surprised if you recieve the same answers to the same questions you ask several different representatives. This isn't the insurance you want, but find out for yourself. let me know if you have any questions at jtbirdiusrex@yahoo.com, thanks, and good luck! jenny Comments [ 1 ]
Submitted by:	jenny 31 year-old   ::   Female Reviewer   ::   nellysford, va

Date Submitted:	April 12, 2008
Insurance Provider:	Humana in California
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	4 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Terrible Coverage We feel like we don't have insurance. They find some reason to deny all our claims, even when we have been told ahead of time that it will be covered. The customer service people are very nice but they can't really help much. We were told it was such a great policy when my husband started at his job, but it is terrible! Comments [ 1 ]
Submitted by:	M 34 year-old   ::   Female Reviewer   ::   San Diego

Date Submitted:	November 20, 2007
Insurance Provider:	Humana in Oregon
Coverage:	2 out of 10
Claims:	2 out of 10
Customer Service:	1 out of 10
Cost:	5 out of 10
Recommend:	No
Review:	Abhor Humana My employer contracted Humana as our company's health care provider in 2006. That year was the worst year of my life! Humana has no accurate provider information for the Pacific Northwestern states, and has little interest in helping their clients locate contracted providers. I finally convinced my employer to purchase me a family health policy from another provider. Comments [ 11 ]
Submitted by:	Bob 53 year-old   ::   Male Reviewer   ::   Portland, OR

Date Submitted:	November 2, 2007
Insurance Provider:	Humana in Illinois
Coverage:	1 out of 10
Claims:	1 out of 10
Customer Service:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Review:	Very unhappy with Humana I work for a small company and our group Humana health insurance has a high deductible ($2,500.00). This year (2007) after paying out and paying out, I finally met my deductible. Now that I have reached my deductible, Humana is denying many of my claims. I had surgery a couple of months ago with a PPO provider and Humana is denying the claim in full ($6,207.00). I truly feel like I am living without health insurance and am extremely displeased with Humana's unfair claims process and their customer service. Comments [ 2 ]
Submitted by:	Keith B. 38 year-old   ::   Male Reviewer   ::   Chicago

Date Submitted:	March 25, 2007
Insurance Provider:	Humana in Florida
Coverage:	9 out of 10
Claims:	9 out of 10
Customer Service:	9 out of 10
Cost:	10 out of 10
Recommend:	Yes
Review:	Fortunate in Florida! My husband and I moved from Houston to West Palm Beach last year. We had only Medicare for health insurance as in Houston extra insurance cost several hundred dollars each per month - not to mention that most Doctors were unwilling to accept Medicare patients at all - including the Doctor we had had for many years. In Florida however, we were quickly and easily signed up with Humana Gold, which cost us NOTHING, except to sign over our Medicare A & B. The Doctors we have encountered here have been superb - and we have both seen many - as unfortunately we both were found to have cancer. The FORTUNATE part, however, is that we found Humana and its wonderful choices of doctors, hospitals, labs, etc not to mention our relief and surprise at the relatively small bills that we ourselves have had to pay. Some people may come to Florida to seek the Fountain of Youth - we feel we have accidently stumbled onto something even better from Humana - great medical care for a very tiny price! Comments [ 1 ]
Submitted by:	Ex-Tex 68 year-old   ::   Female Reviewer   ::   Lake Worth