Humana

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
5 / 7 2 / 10 12 2.33 2.50 4.08 3.50 3.10

Date Submitted: December 2, 2009
Insurance Provider: Humana in Ohio
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: They are paid to play games with you
They don’t keep their words, even it is written on the papers. You need to keep tracking different customer service representatives. After one year fighting, they will tell you that they won’t reimburse the money you are supposed to get. The amount is not worth of my money and time to fight in the court. Fortunately, my case has convinced HR in my company to switch all of our insurances out of Humana.
Comments [ 0 ]
Submitted by: Abused Customer
35 year-old   ::   Male Reviewer   ::   Cincinnati, OH

Date Submitted: July 22, 2009
Insurance Provider: Humana in Kentucky
Coverage: 8 out of 10
Claims: 10 out of 10
Customer Service: 8 out of 10
Cost: 6 out of 10
Recommend: Yes
Review: Great Help today!
I was previously an Anthem member until they are not longer participating with a Hospital in my area. I needed immediate assistance to switch carriers and get the service I needed. Humana was GREAT! T
Comments [ 0 ]
Submitted by: Happy
50 year-old   ::   Female Reviewer   ::   Louisville, ky

Date Submitted: May 21, 2009
Insurance Provider: Humana in Virginia
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 5 out of 10
Cost: 1 out of 10
Recommend: No
Review: A challenge for all persons belonging to Humana
The facts: it has taken Humana up to 19 months to reimburse me for one claim. Humana has issued an invalid check to me. I have spent over thirty hours on the phone with Humana trying to resolve the same issues.
But, don't trust me for a review, as I may be viewed as a disgruntled client with no actual facts. Anyone who is a member with Humana: I challenge you to call Humana four times within the span of a few days... or even a few hours. Choose a few questons to ask them. Such as, what is the required amount of time Humana has to respond to a question I have, or what is the time limit in which Humana must respond for a prior-authorization request, or any other number of questions. Call a few times, ask the same questions, and see if you recieve the same answers. I will be surprised if you recieve the same answers to the same questions you ask several different representatives. This isn't the insurance you want, but find out for yourself. let me know if you have any questions at jtbirdiusrex@yahoo.com, thanks, and good luck! jenny
Comments [ 1 ]
Submitted by: jenny
31 year-old   ::   Female Reviewer   ::   nellysford, va

Date Submitted: April 12, 2008
Insurance Provider: Humana in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 4 out of 10
Cost: 1 out of 10
Recommend: No
Review: Terrible Coverage
We feel like we don't have insurance. They find some reason to deny all our claims, even when we have been told ahead of time that it will be covered. The customer service people are very nice but they can't really help much. We were told it was such a great policy when my husband started at his job, but it is terrible!
Comments [ 1 ]
Submitted by: M
34 year-old   ::   Female Reviewer   ::   San Diego

Date Submitted: November 20, 2007
Insurance Provider: Humana in Oregon
Coverage: 2 out of 10
Claims: 2 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: Abhor Humana
My employer contracted Humana as our company's health care provider in 2006. That year was the worst year of my life! Humana has no accurate provider information for the Pacific Northwestern states, and has little interest in helping their clients locate contracted providers. I finally convinced my employer to purchase me a family health policy from another provider.
Comments [ 1 ]
Submitted by: Bob
53 year-old   ::   Male Reviewer   ::   Portland, OR

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