Humana

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
2 / 3 1 / 4 5 2.80 2.80 4.00 3.60 3.30

Date Submitted: May 21, 2009
Insurance Provider: Humana in Virginia
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 5 out of 10
Cost: 1 out of 10
Recommend: No
Review: A challenge for all persons belonging to Humana
The facts: it has taken Humana up to 19 months to reimburse me for one claim. Humana has issued an invalid check to me. I have spent over thirty hours on the phone with Humana trying to resolve the same issues.
But, don't trust me for a review, as I may be viewed as a disgruntled client with no actual facts. Anyone who is a member with Humana: I challenge you to call Humana four times within the span of a few days... or even a few hours. Choose a few questons to ask them. Such as, what is the required amount of time Humana has to respond to a question I have, or what is the time limit in which Humana must respond for a prior-authorization request, or any other number of questions. Call a few times, ask the same questions, and see if you recieve the same answers. I will be surprised if you recieve the same answers to the same questions you ask several different representatives. This isn't the insurance you want, but find out for yourself. let me know if you have any questions at jtbirdiusrex@yahoo.com, thanks, and good luck! jenny
Comments [ 1 ]
Submitted by: jenny
31 year-old   ::   Female Reviewer   ::   nellysford, va

Date Submitted: April 12, 2008
Insurance Provider: Humana in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 4 out of 10
Cost: 1 out of 10
Recommend: No
Review: Terrible Coverage
We feel like we don't have insurance. They find some reason to deny all our claims, even when we have been told ahead of time that it will be covered. The customer service people are very nice but they can't really help much. We were told it was such a great policy when my husband started at his job, but it is terrible!
Comments [ 1 ]
Submitted by: M
34 year-old   ::   Female Reviewer   ::   San Diego

Date Submitted: November 20, 2007
Insurance Provider: Humana in Oregon
Coverage: 2 out of 10
Claims: 2 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: Abhor Humana
My employer contracted Humana as our company's health care provider in 2006. That year was the worst year of my life! Humana has no accurate provider information for the Pacific Northwestern states, and has little interest in helping their clients locate contracted providers. I finally convinced my employer to purchase me a family health policy from another provider.
Comments [ 1 ]
Submitted by: Bob
53 year-old   ::   Male Reviewer   ::   Portland, OR

Date Submitted: November 2, 2007
Insurance Provider: Humana in Illinois
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Very unhappy with Humana
I work for a small company and our group Humana health insurance has a high deductible ($2,500.00). This year (2007) after paying out and paying out, I finally met my deductible. Now that I have reached my deductible, Humana is denying many of my claims. I had surgery a couple of months ago with a PPO provider and Humana is denying the claim in full ($6,207.00). I truly feel like I am living without health insurance and am extremely displeased with Humana's unfair claims process and their customer service.
Comments [ 1 ]
Submitted by: Keith B.
38 year-old   ::   Male Reviewer   ::   Chicago

Date Submitted: March 25, 2007
Insurance Provider: Humana in Florida
Coverage: 9 out of 10
Claims: 9 out of 10
Customer Service: 9 out of 10
Cost: 10 out of 10
Recommend: Yes
Review: Fortunate in Florida!
My husband and I moved from Houston to West Palm Beach last year. We had only Medicare for health insurance as in Houston extra insurance cost several hundred dollars each per month - not to mention that most Doctors were unwilling to accept Medicare patients at all - including the Doctor we had had for many years. In Florida however, we were quickly and easily signed up with Humana Gold, which cost us NOTHING, except to sign over our Medicare A & B. The Doctors we have encountered here have been superb - and we have both seen many - as unfortunately we both were found to have cancer. The FORTUNATE part, however, is that we found Humana and its wonderful choices of doctors, hospitals, labs, etc not to mention our relief and surprise at the relatively small bills that we ourselves have had to pay. Some people may come to Florida to seek the Fountain of Youth - we feel we have accidently stumbled onto something even better from Humana - great medical care for a very tiny price!
Comments [ 0 ]
Submitted by: Ex-Tex
68 year-old   ::   Female Reviewer   ::   Lake Worth