Humana

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
5 / 7 2 / 10 12 2.33 2.50 4.08 3.50 3.10

Date Submitted: July 26, 2010
Insurance Provider: Humana in Kentucky
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: I can afford the insurance can't afford to use it
This company has been holding a claim for 2 months. The doctor is in network. I don't know what their problem is. Everytime I call each representative gives me a different answer. I can't afford to use this insurance. Our company switched from Anthem to save money. I applied for a waiver for drug testing due to chronic pain and the lab was out of network. I was told only part of the company was out of network. That doesn't make sence to me. I would not recommend this company to anyone. I don't know why the medical profession accepts this insurance. They pay basically nothing. If you feel you have been wronged and have filed an appeal and lost see if your state has an insurance board and file a complaint.
Comments [ 0 ]
Submitted by: Here in Kentucky
54 year-old   ::   Female Reviewer   ::   Kentucky

Date Submitted: July 20, 2010
Insurance Provider: Humana in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 5 out of 10
Recommend: No
Review: Stay away from Humana
In January, 2010 my employer contracted with Humana for our medical coverage! It is by far the worst plan I have ever been on!!!! They deny claims without any justification, tell you your doctor is in network and then when a claim is submitted they say he/she is not in the network and deny the claim! Everyone you talk to at Humana gives you a different story and you had better be sure to write down every detail of every conversation because they will deny having told you something that they did. My co-worker was on hold for over 50 minutes waiting to speak to a supervisor who then only said she couldn't really help! Their online provider network is never up to date and it is really difficult to even find a provider, especially in California.
Comments [ 0 ]
Submitted by: I Hate Humana
42 year-old   ::   Female Reviewer   ::   California

Date Submitted: March 26, 2010
Insurance Provider: Humana in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: BAIT and SWITCH
PLEASE PLEASE, DO NOT enroll with Humana prescrition Drug coverage. and I don't believe the good reports on this Humana to be ligitiment, and is cover-up. Initially they sign you and keep raising the premium on you without you know it. I am writing facts, they trippled my monthly rates and co-pays in just 3 years. I have a few friends are pulling away, Please stay away
Comments [ 0 ]
Submitted by: A. S.
68 year-old   ::   Male Reviewer   ::   San Jose, CA

Date Submitted: March 8, 2010
Insurance Provider: Humana in Wisconsin
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 8 out of 10
Cost: 5 out of 10
Recommend: No
Review: Humana - definition of denial
Our company switched to Humana on January 2010. The only thing this company does is deny all claims. I went to an urgent care clinic that was in network and humana denied the coverage. Same with a doctor that was even on their site as in network and they denied that claim too. After many phone calls they did claim they would run the doctor claim through again because there was "some mistake". I have yet to see it come through again differently though. I have never seen such a propensity to deny even standard claims that are shown as covered by their plans. It is awful. Our company switched to Humana to save a quick buck, so now I spend all my time fighting with insurance for basic claims. The old saying holds true - you get what you pay for.
Comments [ 0 ]
Submitted by: Jeremiah
36 year-old   ::   Male Reviewer   ::   Baraboo, Wisconsin

Date Submitted: January 5, 2010
Insurance Provider: Humana in Pennsylvania
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 8 out of 10
Cost: 5 out of 10
Recommend: No
Review: Claims not paid
This is the worst insurance company. We had it since June 2009. My husband has high blood pressure and high chlorestoral so has blood work done every 6 months and a follow up visit with his Dr. So far none of his claims have been paid. My son's pediatrician does not participate in Humana. My gynocologist is in network but my claim was denied saying they are not in network. The plan we have should cover me 50% out of network and 100% in network yet they denied it 100%! I have been on the phone with them once a month since June trying to get claims paid! It's like we have no insurance! Customer service is very nice on the phone and seem to be helpful but yet, we are getting nowhere.
Comments [ 0 ]
Submitted by: Arlene
43 year-old   ::   Female Reviewer   ::   Wrightsville PA

1 2 3   Next >>