| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 10 / 17 | 4 / 23 | 27 | 2.49 | 2.38 | 2.45 | 3.13 | 2.61 |
| Date Submitted: | January 28, 2012 |
| Insurance Provider: | Coventry Health Care in Iowa |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | AVOID COVENTRY!!! STAY AWAY FROM COVENTRY!! THEY ARE HORRIBLE!! I am a provider and I wont work with them. Neither do many of my colleagues. They are unethical and screw providers out of payments for lame reasons leaving us to either write off the bill or pass it on to patients. They should be banned. COVENTRY IS THE POSTER CHILD FOR WHY WE NEED NATIONALIZED HEALTHCARE!!!!! They might be cheap but they are not inexpensive considering so many providers will not work with them!! Just my opinion. Make your own decision by asking around. Comments [ 2 ] |
| Submitted by: | Dr. Mike 47 year-old :: Male Reviewer :: Boone, Iowa, USA |
| Date Submitted: | October 5, 2011 |
| Insurance Provider: | Coventry Health Care in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | No |
| Review: | Pharmacy Coverage and Generics I asked for generic drug but Coventry refused to pay for anything but brand.According to Pharmacist, Coventry was not getting a break on generic so they wanted to make sure that consumer paid the higher cost copay for Brand. Medco is the company they use Comments [ 0 ] |
| Submitted by: | KC 51 year-old :: Female Reviewer :: Atlanta, Ga |
| Date Submitted: | September 14, 2011 |
| Insurance Provider: | Coventry Health Care in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Extremely Difficult Insurance Company to Deal With This is the most difficult, uncooperative, uncaring, rude, non-patient oriented insurance company to deal with. They give patients incorrect information, lead patients around in circles, and are very rude/disrespectful to speak with on the phone every single time you speak to them with healthcare staff as well as the patients themselves. I would not recommend this insurance to anyone. Comments [ 2 ] |
| Submitted by: | Healthcare provider 33 year-old :: Female Reviewer :: FL |
| Date Submitted: | May 4, 2011 |
| Insurance Provider: | Coventry Health Care in South Dakota |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Cvtry brags 13% profit increase to BusinessReview After leaving the military my son needed insurance since he is not covered by the Veteran's Hospital as I am. The first month Coventry sends me a bill for vacinations they do not cover at that age of infant. They didn't have an explaination as to why and neither my son's doctor or my sister-in-law (also a doctor) could figure out either since the shots are REQUIRED BY LAW at that age for my son. A couple months later Coventry sends me another bill saying my sons has gone over the yearly limit for vacinations... I don't agree with most vacinations in general so I have never had him get one that wasn't required. In other words I have approved only what my son needs by law and what is truly benefical to him. Everytime I call Coventry they have to call me back because "so-and-so isn't in their office at the moment". Shouldn't customer service be of a service? I think the job turn-over for phone operators is quick and that's why they never know anything... they quit because they get tired of angry people calling because they are getting screwed. NEXT... they increase the premium and lower the coverage. Then when I cancelled him THEY TRIED TO BREAK FEDERAL LAW by not prorating my refund. They said its against policy to pro-rate the month... I said their policy needs an update to meet Federal Law. That's where I'm at right now... waiting for a call back with this problem. Save your money everyone... if somethng serious happens you'll be on your own while Coventry laughs all the way to the bank. Comments [ 1 ] |
| Submitted by: | Wayne 26 year-old :: Male Reviewer :: Sioux Falls, SD |
| Date Submitted: | March 24, 2011 |
| Insurance Provider: | Coventry Health Care in Georgia |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | I'd almost rather be a ward of the state At least then everything would be taken care of for me instead of me fighting over every penny with Coventry. What a nightmare. I have this insurance through my employer. My employer must WANT me to die or go into extreme debt trying. Coventry denies everything, makes billing "mistakes" (code for "If we just make this a headache for the consumer, not only will they do our job for us, but they may just cave in and pay!"). If I made more than 28K a year, I'd just bite the bullet and pay for my own insurance and dump the employer option. I should have known something would go wrong when even our HR rep said "They're awful. We're trying to switch." I'VE ONLY HAD THIS INSURANCE A FEW MONTHS. Something tells me the "fun" is only just beginning. I also find it interesting that employers just rave about it (cost?) while the people who actually have to use it would be better off getting medical care in back allies with blind monkeys performing the health care. Comments [ 0 ] |
| Submitted by: | Bryan 35 year-old :: Male Reviewer :: Atlanta |
| Date Submitted: | March 7, 2011 |
| Insurance Provider: | Coventry Health Care in North Carolina |
| Coverage: | 5 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Nightmare Insurance Coventry/Wellpath has been the worst insurance I have ever had. They deny everything they can get away with. From prescriptions to doctors visits. Everytime I go to the doctor I wonder if I'll end up with an unexpected bill. They've denied prescriptions, emergency room coverage, certain doctor visits. Then when they owe me suddenly they never received the claims or paperwork. I pay nearly $800/month just for myself and this insurance sucks!!! Choose any other insurance you can find. Comments [ 0 ] |
| Submitted by: | Gina 42 year-old :: Female Reviewer :: Raleigh, NC |
| Date Submitted: | March 6, 2011 |
| Insurance Provider: | Coventry Health Care in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Denies Maintenance Medicine to Child Coventry started off on Jan 1st by not having cards sent out till Feb. They gave me a number on a piece of paper to give to my child's neurologist. Fortunately we have been with the same doctor for several years and they accepted it. Then the fun started - they have denied my child maintenance medication that his doctor states he needs to take. It's formulary, not generic. They give you all kinds of reasons, from "mandatory generic option" to "used for adjunctive therapy", but the bottom line is that they DON'T WANT TO PAY FOR FORMULARY! Finally, after much back and forth, they agreed to give him the fomulary medication. THEN THEY RENEGED AND DENIED HIM AGAIN!!! They manage costs, not patients. Now my son is out of his required maintenance medication due to their repeated denials and foot-dragging. Average response time: 10 days to 2 weeks IF YOU'RE LUCKY. I'm hoping to beg some samples from his doctor tomorrow when the office opens and then try again to get this INFERIOR, HEARTLESS, BLOOD-SUCKING insurance company to provide the medicine HIS DOCTOR, not some G.D. ACCOUNTANT wants him to take. After which I am going to complain to the office rep, the State Insurance Commission, my congressman, the media, facebook, picket my employer, and hire a lawyer. WHATEVER it takes to get my child his medicine in a timely fashion without having to fight them every month. My life has become a stress filled HELL since I was forced by my employer to accept this inferior care plan. My child is not a guinea pig, and to leave him without medication is reprehensible, immmoral, inhumane,disgusting, disturbing, and any other negative adjectives you can think of. Comments [ 0 ] |
| Submitted by: | S.Paine 52 year-old :: Female Reviewer :: Palm Bay, FL USA |
| Date Submitted: | February 9, 2011 |
| Insurance Provider: | Coventry Health Care in Iowa |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Stay Away From Coventry If there were minus stars on the chart it would be -1000. Coventry uses MH Net to do their mental health claims. I work for a mental health clinic and 9 times out of 10 MH Net claims are not paid, using the excuse that pre-auth is needed, or the 90 day (get real!) filing limit has gone by, but the real reason I think is MH Net's own incompetence. I called not long ago about a claim MH Net had said they were going to reprocess 6 months ago due to their own error. Guess what? They hadn't touched the claim! I pointed out that if they have a 90 day provider filing limit they can at least respect it at their own end by taking less than 6 months do reprocess a claim they did incorrectly in the first place. Having seen the mess that Coventry has made by sweeping mental health claims under a very dirty carpet to MH Net, I know when the time comes for me to buy individual insurance of ANY kind, Coventry will not even be a consideration for me. BADLY DONE, COVENTRY, AND MH NET!! Comments [ 1 ] |
| Submitted by: | Terry 30 year-old :: Female Reviewer :: Des Moines, IA |
| Date Submitted: | January 28, 2011 |
| Insurance Provider: | Coventry Health Care in North Carolina |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 6 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | They don't pay for anything! Avoid this insurance company at all cost.I get my blood checked annually and well path/Coventry said it was a preexisting condition.And are refusing to pay for it.And no i'm not joking! Comments [ 0 ] |
| Submitted by: | B 40 year-old :: Male Reviewer :: shelby,NC. |
| Date Submitted: | December 30, 2010 |
| Insurance Provider: | Coventry Health Care in Missouri |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Might as well not have insurance.... Coventry is the worst insurance company we have ever had to deal with!!! I had to go to Urgent Care for the flu. I had this insurance for two years and had never even seen a dr. I paid a 20.00 co-pay at Urgent Care. Then, I get a bill in a month later for 151.00 to take care of the costs at the Urgent Care. This is the first time I had even used the insurance. They too changed my prescription without me knowing it. We called and complained, but they wouldn't budge. I ended up starting the generic and ended up in the ER because I was allergic to something in the generic brand. Guess who ended up paying for almost the entire ER visit??? We did! I would NEVER recommend this insurance to anyone! We had Blue Cross/Blue Shield and they were much better. Unfortunately my husbands company switched to this insurance to save money. Comments [ 1 ] |
| Submitted by: | Becky 28 year-old :: Female Reviewer :: Missouri |
| Date Submitted: | December 16, 2010 |
| Insurance Provider: | Coventry Health Care in New Jersey |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | They only want your money NO COVERAGE Avoid avoid; it takes forever to get to a claim agent; they are programed to give their answers and have no ability to make decisions on a claim. Also very expensive and not worth it Comments [ 0 ] |
| Submitted by: | Abderr Biad 58 year-old :: Male Reviewer :: Blackwood, NJ |
| Date Submitted: | October 26, 2010 |
| Insurance Provider: | Coventry Health Care in Nebraska |
| Coverage: | 9 out of 10 |
| Claims: | 8 out of 10 |
| Customer Service: | 9 out of 10 |
| Cost: | 9 out of 10 |
| Recommend: | Yes |
| Review: | Quality Insurance I own a long distance trucking company and we went with Coventy in 2006 because their premiums were so low. We had some bad luck with health conditions and Coventry worked with the hospitals and my employees make the best experience possible for them. I expected some large renewals because of our claims but they turned out better than any of the other bids. Coventry's a good company to work with. Comments [ 2 ] |
| Submitted by: | Eric Rausch 48 year-old :: Male Reviewer :: Norfolk, NE |
| Date Submitted: | October 26, 2010 |
| Insurance Provider: | Coventry Health Care in Iowa |
| Coverage: | 9 out of 10 |
| Claims: | 9 out of 10 |
| Customer Service: | 9 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Great Value, Saved our Plan My husband and I own a small company of about 30 employees and since the recession, it's been a struggle to keep a benefits plan. We had Wellmark BCBS for about seven years and the increases made it so that each year employees paid a larger portion of their premiums and benefits eroded from a 500 deductible to a 2000. In 2008 Coventry saved our company a substantial amount for a better plan. I was skeptical at first about the significant savings but it's been three years now and our increases have been minimal, the employees seem to love the better coverage and they've been able to use the national network without any problems. We have also been able to pick up a larger portion of the premiums so the employees appreciate having more in their paychecks each year. I definately recommend them. Comments [ 1 ] |
| Submitted by: | Sarah 43 year-old :: Female Reviewer :: Polk City, IA |
| Date Submitted: | August 26, 2010 |
| Insurance Provider: | Coventry Health Care in North Carolina |
| Coverage: | 5 out of 10 |
| Claims: | 4 out of 10 |
| Customer Service: | 7 out of 10 |
| Cost: | 9 out of 10 |
| Recommend: | Yes |
| Review: | Good Value/ Difficult to Collect We have WellPath, which is a subsidiary of Coventry. We have a small business that provides insurance from all of our employees. This company's prices are by far the best, much less than other quotes from other companies. Being able to afford some insurance is better than having none at all. Our experience is that WellPath/Coventry will argue about ALL charges and try not to pay many of them. If you are dealing with fairly minor medical issues, this is a big headache. However, we had an employee with pre-mature twins that were each in intensive care for over two months. I'm sure the cost was in the millions. WellPath paid the bill and the rates for the following year did not go through the roof although when we tried to get quotes from other insurers, they were unaffordable because of this one unfortunate medical situation. So, in sum, getting WellPath or Coventry to pay is always a struggle, but they will pay for the big stuff when the worst happens. On the administrative and billing side, the company is easy to deal with. Comments [ 1 ] |
| Submitted by: | Small BusinessOwner 40 year-old :: Female Reviewer :: Charlotte, NC |
| Date Submitted: | July 20, 2010 |
| Insurance Provider: | Coventry Health Care in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Idiots and Thieves This company is horrific to deal with! I pay my health care premiums six months at a time because I get paid mostly twice a year with small commissions in the months between, so I like to have my bills paid. Twice so far in four months they have drafted my account for my monthly premium. Both times after a looooong hold and getting transferred around a billion times and calling my bank and sending a statement and pitching a full scale fit, the money was redeposited a week later! A week! Twice! I have actually used the insurance for going to the doctor once and haven't recieved that bill yet but if their bill paying incompetence is any education they'll pay the vet across the street before they'll pay my doctor. The kicker, they are not even authorized to auto draft my account. They got paid a check. Comments [ 0 ] |
| Submitted by: | Kat 23 year-old :: Female Reviewer :: Athens Ga |
| Date Submitted: | April 24, 2010 |
| Insurance Provider: | Coventry Health Care in Iowa |
| Coverage: | 3 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Beware My husband's company switched to Coventry to save money on the premiums. Well, ever heard of the expression of cutting off your nose to spite your face? Practically every medicine that I was almost switched to a generic...had to have doctors write letters. One was just switched and I didn't know it until I got it home and looked in the bag. No explanation except for "your insurance company prefers this"...even though I had only been on the medicine for a month. No one called to see how it's working or if it's the most appropriate medicine for my issue...just switched it. This is not managed care it's a dictatorship. Comments [ 10 ] |
| Submitted by: | Lori 40 year-old :: Female Reviewer :: Sioux City, Iowa |
| Date Submitted: | January 9, 2008 |
| Insurance Provider: | Coventry Health Care in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | deceptive company I pay almost 100%of my meds. their out of pocket max is not obtainable because nothing counts toward that. every trip to the doctor becomes a surprise (and not a good one) Comments [ 3 ] |
| Submitted by: | tripster 53 year-old :: Male Reviewer :: dahlonega |
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