CIGNA

Date Submitted: August 12, 2009
Insurance Provider: CIGNA in Colorado
Coverage: 5 out of 10
Claims: 2 out of 10
Customer Service: 4 out of 10
Cost: 6 out of 10
Recommend: No
Review: I have to Justify many of my Doctors Requests!
I have NALC which is a division of CIGNA, 1 out of every 3 prescriptions has to be justified by my doctor before NALC will cover them. And when my doctor wants to try different dosages my prescriptions are rejected unless I use Caremark, a mail order company, I do not have time to send in a prescription and wait 10 days to get it filled. I'm currently spending 3-4 hours every 2 weeks on the phone, Faxing letters, and running to my doctors to pick up letters of justification. NALC fights 1/3 of my doctors plans, causes significant delays in my medication. If you have a choice you should NOT choose NALC (CIGNA?) for your insurance!
Submitted by: Mikey
51 year-old   ::   Male Reviewer   ::   Arvada, Co. USA

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