| Date Submitted: | June 9, 2010 |
| Insurance Provider: | CIGNA in New York |
| Coverage: | 5 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 4 out of 10 |
| Recommend: | No |
| Review: | Administrative Nightmare We are members of an (expensive) family plan for healthcare coverage through the NYS Bar Association. Do NOT join this plan!! #1) Coverage is provided downstate by Cigna PPO through MVP (which uses USIA as its administrator). What a nightmare. While Cigna is taken by many doctors, no one has heard of MVP, so coverage everywhere is denied. This requires many hours of phone calls to get various doctor/hospital computer systems to finally recognize the insurance. At the moment, my husband has to have life-saving surgery at NYU Hospital--the doctor says he takes Cigna PPO, the MVP website says he is a participating doctor, and his first bill was denied. We found out this had been a previous problem, involving the NYU Hospital CFO, and it is STILL NOT FIXED!!! Now all parties are orally saying he is covered. Needless to say, we did not need this aggravation. Are we going to have to sue?? #2) Our daughter graduated from college last year, and is working at a job that does not provide healthcare coverage. We called up MVP, after Obamacare was past, to find out about adding her to our family plan. Two different people told us to submit papers, and she wouild be added as of June 1, 2010. We submitted the papers, and got back a bulletin from MVP/Cigna saying it was willing to add her, but that the employer elected not to. After many MORE phone calls, including to the NYS Bar Assn. Health Committee, we found out that MVP/Cigna wanted to place a 2% surcharge on all covered members, so the Bar Assn. decided not to do it. Now our daughter is not to be covered: 1) until Obama signs the bill, and 2) until our enrollment period roles around, so not until June 1, 2011 (for one-half year)!! So, the insurance bulletin was misleading, to the point of fraud, and MVP/Cigna is the WORST!!! |
| Submitted by: | Pat 63 year-old :: Female Reviewer :: NYC |
2 comments for this review
| Comment by: madeline From: ny, ny May 21st, 2011 |
I also got this miserable insurance through the NY Bar Association. I called MVP to find out of my doctor was covered by the plan. They said yes. I went to the doctor and the doctor said she is not a participating member of MVP (she's a CIBNA participant) I created a fuss and her billing agent called MVP but this time pressed the number for "provider" (I pressed the number for participant). They told the doctor's office that they were not participants. I got on the phone and they told me the same thing. According to my doctor's billing clerk CIGNA and MVP signed an agreement that CIGNA would get a percentage of their fee and that MVP would pay the same rates as CIGNA. THey are liars, liars, liars. I've never had any dealings with an insurance company as horrible as this. Shame on the NYBAR association for using them. |
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