CIGNA

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
3 / 6 1 / 8 9 4.44 3.00 3.33 4.44 3.80

Date Submitted: April 16, 2009
Insurance Provider: CIGNA in California
Coverage: 9 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 6 out of 10
Recommend: Yes
Review: Very Responsive
My wife and I have had CIGNA for over a year and have had excellent service. Claims have been paid promptly and the representatives over the phone have not only answered our questions, but made sure we were aware of additional resources that could help us.
Comments [ 1 ]
Submitted by: M.R.
54 year-old   ::   Male Reviewer   ::   Ontario, California

Date Submitted: October 4, 2008
Insurance Provider: CIGNA in Ohio
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Worst I have Ever Had...and I have Had A Lot
My company changes insurance companies a lot and this is the worst ever. I have only had them a year and I have had to fight them tooth and nail for every single claim.

I have severe allergies and unlike every other company that pays for injections, Cigna says that even though I don't see a doctor but just go in and get an injection from a nurse, they still charge me an office visit which means they pay a whole $3 towards the $ 18 allergy injections.

The latest and worse fiasco is a foot surgery that I have/had scheduled for Oct 10th, 2008. My joints in two of my toes are totally destroyed by degenerative arthritis . It is very painful and the fix is to obviously go in and clean out the mess and replace the joints. At the last minute Cigna denied the surgery saying it is experimental. Right !! Having joints in your feet is experimental,,What a new concepet. My surgeon has gone before the peer review and agin it was denied and it is now being appealed. This now means the surgery will be cancelled and I don't know if I will ever get it. Whats worse is to think I am paying 100 dollars every week for what ?

My advice to you... ABC ..anything but Cigna.



Comments [ 0 ]
Submitted by: S Stacy
56 year-old   ::   Female Reviewer   ::   Springfield, Ohio

Date Submitted: May 28, 2008
Insurance Provider: CIGNA in Virginia
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: dumber then dirt!
You call they give you confirmation number wait 15 days don't hear, you call back and get the samething over and over. Try to talk to a supervisor you can't get the sameone twice, don't call back either. Do not how to work with COB claims at all. They drop your PCP from their computer & then deny your claims for no PCP, even thought you have a card from them with it on it! Always, requesting additional information to pay claims! This is the WORST of the WORST medical insurance company I have encountered it right up there with HIP!
Comments [ 0 ]
Submitted by: fit to be tied
59 year-old   ::   Female Reviewer   ::   virginia

Date Submitted: December 20, 2007
Insurance Provider: CIGNA in New Hampshire
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 2 out of 10
Recommend: No
Review: Worst Company Ever
I'm a former employee of Cigna HealthCare and I wanted to write a review to inform everyone of how horrendous this company actually is. First of all I want to start with Customer service. The employees that take your calls only receive one week of training, ONE WEEK! They are forced to answer the calls as quickly as possible. They are told to say whatever they have to to get you off the phone and take the next call. When they inform you that they will "get back to" its crap. You will never receive a call back. They are not even given the time to research the problem to get an answer for you. Our billing department has about a 30 day backup-meaning you send in your payment and it doesn't post for another 25 days since you mailed it, then you're in danger of being termed for non-pay, chances are it is our fault. When you are told that we have a "5 business day turn-around" thats also a crock. When you fax, or send in something, it will be lost. If there is a piece of information missing from the form you send in, someone will shred it so they don't have to follow up with you. Most of the employees will do whatever they can to get out of doing work. It's truly the most repulsive company out there and I feel really sorry for any of you who carry them as your provider.
Comments [ 0 ]
Submitted by: CignaEmp
32 year-old   ::   Female Reviewer   ::   Alton, NH

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