| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 4 / 13 | 4 / 13 | 17 | 4.52 | 3.30 | 3.18 | 3.47 | 3.62 |
| Date Submitted: | September 13, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in Alabama |
| Coverage: | 2 out of 10 |
| Claims: | 2 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | they control alabama citizens If you live in Alabama, chances are you have health insurance through BC/BS. There is no real competition in this state and they realize this, allowing them to rip customers off. Paying high premiums and not receiving the care we need paid for without us being way out of pocket. What is the point of me paying for insurance when my PCP charges less for an office visit than my co-pay? You have to ride their butts to get them to handle claims. Then they ship you to 5-6 different people who don't know what time of day it is to handle your information only to leave you more confused than before. You have to ride their butts to get them to do what is right. There needs to be more competition in Alabama. It's not right that one company is in control of so many people's lives, like we're puppets... Comments [ 1 ] |
| Submitted by: | Cassandra 35 year-old :: Female Reviewer :: Pinson,AL |
| Date Submitted: | July 20, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in Florida |
| Coverage: | 10 out of 10 |
| Claims: | 7 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 7 out of 10 |
| Recommend: | Yes |
| Review: | Covered everything for my cancer treatment! My policy premium is not high because I have a $2500 deductible but after that, they covered absolutely everything. I've had to make a few calls for some claims that were denied but once I followed up on them, they were all paid. BCBS has paid out over $100 thousand for my cancer treatment so far and I only pay $250/month plus my deductible. The customer service is absolutely wonderful, I've had some ladies call my personally to followup and make sure my problems were solved. I'd recommend BCBSFL to anyone. Comments [ 1 ] |
| Submitted by: | Angelica 30 year-old :: Female Reviewer :: Boynton Beach, FL |
| Date Submitted: | May 20, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in Virginia |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 8 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | Yes |
| Review: | Excellent Coverage, but expensive I pay about $350 per month... but the coverage has been superb. I'm an athlete and BCBS covered a foot surgery that I could've lived without, but having the surgery was imperative for me to get back to my level of activity after my injury. From the other reviews I see here it's clear that that's not always the case. Other than that, BCBS is accepted just about everywhere. They also have a good health hotline you can call when you're not sure what the hell is going on with your body. Having a nurse on standby 24/7 is pretty cool. Anyway, I've been happy with them, if you can afford it, definitely get BCBS. Comments [ 0 ] |
| Submitted by: | SpeedyG 26 year-old :: Female Reviewer :: Virginia |
| Date Submitted: | April 8, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in Alabama |
| Coverage: | 3 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | No One knows or cares at BCBSAL I live in Washington State, yet my husbands company picked Bluecross, BlueShield of Alabama for their health insurance, so far we have not be able to find a doctor and have received zero help from them, now we learn that despite the fact no doctor will take their insurance we must wait one year until we can change to someone the doctors will actually work with. It is no wonder Alamaba comes in at 45 for being one of the unhealthiest. In the mean time we will have to pay out of pocket for my husband to continue to see a doctor he has had for 20 years and who found his cancer. I thought insurance was just that, to insure we have proper health care, that just can't happen with a company like Blue Cross Blue Shield of ALabama. Comments [ 2 ] |
| Submitted by: | Diane 51 year-old :: Female Reviewer :: Ridgefield, Washington |
| Date Submitted: | February 6, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in Michigan |
| Coverage: | 7 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 9 out of 10 |
| Recommend: | No |
| Review: | Just cannot process claims correctly While I have good coverage for the most part, this company simply cannot process claims correctly. They will lose batches of claims we submit, such that we have had to send them registered mail. They will then "find" the original claim forms 6 months later. They will pay for a service one time, then deny it the next - the exact same service with the exact same provider. They will send us a check for a service, then send us a denial for the same service that they paid! The customer service people on the phone know next to nothing. If you ask them something they are reading an answer from a screen, if you ask them to further clarify, they just re-read what they just said. Also, my insurance has Magellan as a carve out to monitor hospital care and I was denied access to a hospital because they refuse to deal with Magellan - it is so draconian. In general the insurance employees who determine what is "medically necessary" have only a minimum of knowledge to make this judgement. These are nurses that are second guessing what doctors are prescribing, just from looking at some paper claims. I would seriously question the judgement of any doctor who would go to work for an insurance company anyway. Comments [ 1 ] |
| Submitted by: | Kira 47 year-old :: Female Reviewer :: Lafayette IN |
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