| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 4 / 13 | 4 / 13 | 17 | 4.52 | 3.30 | 3.18 | 3.47 | 3.62 |
| Date Submitted: | September 1, 2010 |
| Insurance Provider: | Blue Cross Blue Shield in Alabama |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Worst Blue Cross Blue Shield Provider Ever Customer service is non-existent. They do everything they can do to deny any and all claims. Even for things that they say they will pay they make you jump thru hoops and submit needless paperwork until you just give up and say screw it. This is their entire policy refuse to pay until the "customer" gives up. I've had blue cross blue shield from south carolina and from georgia, but alabama is the absolute worst. A real disaster of a health care provider. Even when I called and got permission they declined to pay later saying the specific doctor that I saw at the health center they had approved was not on their list and denied all payment. A bunch of thieves. Obviously not a Christian organization. Comments [ 0 ] |
| Submitted by: | Ben 52 year-old :: Male Reviewer :: Savannah, Ga |
| Date Submitted: | August 30, 2010 |
| Insurance Provider: | Blue Cross Blue Shield in Indiana |
| Coverage: | 9 out of 10 |
| Claims: | 9 out of 10 |
| Customer Service: | 9 out of 10 |
| Cost: | 7 out of 10 |
| Recommend: | Yes |
| Review: | Never had any problems I've had Blue Cross and Blue Shield for almost 3 years and have never had one problem. They are quick to answer the phone but do not agree to cover or not cover based on what they tell you. I've only had to pay my copay for my family doctor, specialist, and chiropractor. My mom was recently diagnosed with cancer and she also has blue cross and blue shield. They've covered almost everything and she hasn't had any problems with claims. Comments [ 0 ] |
| Submitted by: | KJ 43 year-old :: Female Reviewer :: Indianapolis, IN, Marion |
| Date Submitted: | July 15, 2010 |
| Insurance Provider: | Blue Cross Blue Shield in Nevada |
| Coverage: | 6 out of 10 |
| Claims: | 6 out of 10 |
| Customer Service: | 4 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | Yes |
| Review: | BCBS account dept. is "lost" !!!!!! checks for premiums are sent in the first of every month --- yet BCBS takes forever to process them!!!!! today I received a cancellation notice for my premium "last month" wherein the check was sent to them FIVE WEEKS AGO!! What a hassel. They need someone to straighten that office out and soon!!! Comments [ 0 ] |
| Submitted by: | buck hunter 65 year-old :: Male Reviewer :: Nevada |
| Date Submitted: | November 12, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in New Jersey |
| Coverage: | 5 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Pre-existing Condition Headaches Since I was not previously covered by insurance, I've had to deal with a "pre-existing condition clause" for the first year of coverage. This has been an incredible headache! I had a test done, and BCBS didn't pay because they "had to determine whether it was related to a pre-existing condition." However, they did NOTHING to collect needed information. When the service provider began sending me threatening letters, I called to find out why the claim had not been processed. They just told me they needed more info, and that they would send a questionnaire to my doctor. Why didn't they do that in the first place? I've had to call in several times to check progress. Three times I was told they would send a questionnaire, but my doctor has never as yet received one. We finally decided to fill out a generic questionnaire and fax it to them. I have had to do ALL the footwork to make sure this claim is being processed. Meanwhile, the provider has continued to threaten to send me to collections, and all BCBS has to say about that is: "They can't do that to you." Well, I'm not going to wait around and see if they do! Horrible service, nothing done without me making them, and even then, no sign they've done anything except put me off. Maybe after the first year goes by and this clause expires, I will start to see some better service, but I doubt it! Comments [ 2 ] |
| Submitted by: | ladyrach 34 year-old :: Female Reviewer :: New Providence, NJ |
| Date Submitted: | October 15, 2009 |
| Insurance Provider: | Blue Cross Blue Shield in New York |
| Coverage: | 6 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 3 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | not worth the hasstle I am a self employed individual who uses Freelances Ins Union to get my health care through a group plan, the cost is much less then if I winged it on my own. However their decision to use Anthem Blue Cross Blue Shield was a dumb one. Everything is a battle. We recently had our 2nd child, my son was delivered by emergency c section. Granted after fighting with the ins company on almost all the claims, they did end up paying the majority of the bills. But the fact that we had to resubmit, and resubmit, call and complain, get letters, talk to this person and that person... it was a nightmare. I have learned a lot about how the health care industry works this year. Its pathetic. Co-pays, co-insurance, not covered, charge amount exceeds agreed price etc... so many things to research. Never accept what the ins company says, there is always a way to get them to pay, after all your forking out enough a year so that they still make a profit on you even after they pay your claims. And remember even if a Dr send you a bill after ins has paid them, YOU DO NOT HAVE TO PAY IT. Its a trick they all use to get more money out of you. If you paid your copay, your done. A ER Dr sent us a bill after we had paid out copay, we called the ins company who told us we owed him nothing, yet we kept getting billed. I went to the ER and spoke to the Dr face to face, and embarrassed him in front of his co-workers just to make a point and threatened legal action if he didn't stop billing us. He apologized and explained that they take a beating from the agreed pricing they have to do with ins companies. That's not my problem, you agreed to it. And a final note... It is illegal to charge interest on any past due bill concerning health care. If you get a bill for $2000, pay $20 a month or what ever you want, they can not charge you interest! Comments [ 0 ] |
| Submitted by: | David F 38 year-old :: Male Reviewer :: White Plains, NY |
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