Atlantis Health Plan

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
0 / 2 1 / 1 2 5.50 6.00 6.50 8.00 6.50

Date Submitted: July 22, 2008
Insurance Provider: Atlantis Health Plan in New York
Coverage: 9 out of 10
Claims: 9 out of 10
Customer Service: 9 out of 10
Cost: 9 out of 10
Recommend: Yes
Review: People I can talk to get what I need done
I have had a great experience with Atlantis. The sales rep was very informative and has been available whenever I need help-with anything. I needed a few tests and different dr visits, and just needed to get authorization and everything was covered. I did have to call in to Atlantis for a claim that was denied, and it was because my dr didn't submit the right paperwork. So, we worked together and I got what I needed! I really like how there were people to talk.
Comments [ 0 ]
Submitted by: Marie
24 year-old   ::   Female Reviewer   ::   NYC

Date Submitted: June 19, 2008
Insurance Provider: Atlantis Health Plan in New York
Coverage: 2 out of 10
Claims: 3 out of 10
Customer Service: 4 out of 10
Cost: 7 out of 10
Recommend: No
Review: Proceed With Caution!
We signed on with this plan to save money, which wasn't a good reason, but necessary. The sales rep had a great spiel. The reality was far different. The PCP they automatically assigned to us was an Asian woman working out of the screened in front porch of her house! The web site is a joke. I spent 2 hours trying to track down 1 primary care provider that accepts the plan. I'd say 90% of the listings are invalid. The office had moved or changed phone numbers, or stopped accepting the plan. Several listed Doctors had never heard of Atlantis! I think this plan is aimed at the urban family within walking distance of one of their clinics.
Comments [ 0 ]
Submitted by: PW
52 year-old   ::   Female Reviewer   ::   Rockland County