| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 4 / 6 | 2 / 8 | 10 | 3.20 | 3.00 | 2.80 | 5.61 | 3.65 |
| Date Submitted: | June 30, 2010 |
| Insurance Provider: | Atlantis Health Plan in New York |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Colon cancer My father started chemotherapy and each pill cost $1500. The chemo reduced the tumor so much, the doctors were shock that they could possibly cut out the tumor. But Atlantis Health Insurance is the WORST!! They wont cover the chemo and other medications. The cancer has now spread to his liver. Now we have to wait to get medicaid and it could be too late by then. Thanks Atlantis and other insurance carriers for murdering and putting us citizens in the poor house. Thanks Richard Nixon! Comments [ 0 ] |
| Submitted by: | John 32 year-old :: Male Reviewer :: NY, NY |
| Date Submitted: | June 20, 2010 |
| Insurance Provider: | Atlantis Health Plan in New York |
| Coverage: | 9 out of 10 |
| Claims: | 8 out of 10 |
| Customer Service: | 7 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | so far so good Been with AHP a year. Dropped Oxford whose renewal rate was 1400/ mo compared with 400/ mo for AHP. Coverage is essentially the same. The key is to pick your spots with providers ... either by using your agent who actually services the account or by going through customer service. Major improvements have been made to the mail order plan and the company that services the prescription drug plan. An added benfit is the Atlantis Health Centers which are 100 percent free. I have referred several people to Ahp who have joined the plan. Comments [ 1 ] |
| Submitted by: | AB 50 year-old :: Male Reviewer :: NY |
| Date Submitted: | May 21, 2010 |
| Insurance Provider: | Atlantis Health Plan in New York |
| Coverage: | 3 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 4 out of 10 |
| Recommend: | No |
| Review: | Find a different health plan Atlantis customer service flatly lied to me. I was told when I signed up that a long list of New York City doctors and specialists accepted my coverage. This is false. When I needed a specialist none of the neurologists listed by Atlantis accepted my coverage. Many other doctors still listed on the Atlantis main directory had moved from the listed addresses and could not be found. I consider this to be a classic bait and switch tactic on the part of Atlantis. As it turned out, I could only see one neurologist, one day a week only, who would not take appointments. The patients have to show up at 7:30 am and will only be seen if the doctor has time. Although I was told I would have a large selection of Manhattan specialists, the clinic I was sent to by Atlantis customer service was shabby, run down, and in a bad neighborhood. I am now looking for a new health insurance company. I have yet to find even one drug store that will accept my prescription plan. Comments [ 0 ] |
| Submitted by: | Know better now 55 year-old :: Female Reviewer :: NY |
| Date Submitted: | April 26, 2010 |
| Insurance Provider: | Atlantis Health Plan in New York |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Awful PreNatal Coverage I have had a terrible time working with Atlantis for PreNatal and Maternity care. When I first told the woman at my doctor's office that Atlantis was my carrier, she commented on how difficult she found them. Since I was just meeting her, I assumed she was the one with the attitude. How wrong I was! The woman turns out to be a saint, but even a saint would struggle dealing with Atlantis! With their overbearing pre-authorization requirements, slow response, absurd cancellation policies, rude and uninformed customer service reps, inaccessible information, limited network of providers, labs and hospitals, Atlantis is a nightmare for both their members and their providers. After being repeatedly denied claims on basic PreNatal tests including a SONOGRAM, I am leaving Atlantis to both my and my caregivers' relief. You and your baby are worth the slightly higher rates of the other insurance plans. Comments [ 0 ] |
| Submitted by: | Alexandra 24 year-old :: Female Reviewer :: New York, New York |
| Date Submitted: | April 14, 2010 |
| Insurance Provider: | Atlantis Health Plan in New York |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | DO NOT USE! Their coverage is ridiculous. I am a healthy young adult - rarely using their services. Everytime I tried to get an appointment - I had to wait over a month for a an appointment for a physical or gyno visit. Their horrible customer service astounds me. I would call trying to get my ONLY prescription filled and would have to continue calling for over a month, only to be told by the customer service rep, "why don't you just call pharmacist and put us on a conference call, so that you can figure out how WRONG you are." I'm cancelling my service NOW! I suggest you do the same. Comments [ 0 ] |
| Submitted by: | lady 25 year-old :: Female Reviewer :: NYC |
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