Aetna

Date Submitted: October 30, 2007
Insurance Provider: Aetna in Virginia
Coverage: 2 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 2 out of 10
Recommend: No
Review: Be prepared to fight for everything
They turned us down on multiple claims by "Mistake". At one point we had over $1,000 in bills for lab work, after I called and asked for the claims to be reviewed it turned out we owed $31.28. They paid my surgeon so little after my carpal tunnel surgery that he refused to operate on my second hand. It was very rare that a claim was just paid without an issue. Customer service was polite but inept. It was bad enough to look for another job with better insurance.
Submitted by: Ali
46 year-old   ::   Female Reviewer   ::   Alexandria, VA

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