| Date Submitted: | January 7, 2012 |
| Insurance Provider: | Aetna in New York |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | horrific beyond words i am on my 4th call of the day with Aetna. At the moment the call is clocked at 20 minutes 55 seconds of just being on hold. This is no surprise. I am calling because the script i filled last month (that cost me $40 bucks and i though was pretty steep) has now been increased to $140 to fill. I have been taking the same medication for 4 years. It used to cost me $15 to have it filled with my other insurance. I switched jobs recently and thus got Aetna EPO - $140 to get a script filled is just the most insane thing i have ever heard in my life. If i were to give a chronology of my communication with Aetna today it would take up many pages and end with an Aetna RX member representative hanging up on me. |
| Submitted by: | Veryunhappy Aetna Customer 30 year-old :: Female Reviewer :: NYC |