Aetna

Date Submitted: January 7, 2012
Insurance Provider: Aetna in New York
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: horrific beyond words
i am on my 4th call of the day with Aetna. At the moment the call is clocked at 20 minutes 55 seconds of just being on hold. This is no surprise. I am calling because the script i filled last month (that cost me $40 bucks and i though was pretty steep) has now been increased to $140 to fill. I have been taking the same medication for 4 years. It used to cost me $15 to have it filled with my other insurance. I switched jobs recently and thus got Aetna EPO - $140 to get a script filled is just the most insane thing i have ever heard in my life. If i were to give a chronology of my communication with Aetna today it would take up many pages and end with an Aetna RX member representative hanging up on me.
Submitted by: Veryunhappy Aetna Customer
30 year-old   ::   Female Reviewer   ::   NYC

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