Aetna

Date Submitted: January 22, 2008
Insurance Provider: Aetna in Maine
Coverage: 3 out of 10
Claims: 3 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: Fails to follow through and live up to its claims
We have had a few different carriers in the small business realm. In 2007 we switched to Aetna and we told it would be almost the same coverage at about $2000 less per employee. They told us generic drugs had a co-pay of $10 but then, after the switch, we discovered that numerous generics are charged at the $40 co-pay rate and only a specific list of generics has a $10 rate. We also were surprised by a cost of 50% of durable goods to be paid by us. Having a CPAP machine due to sleep apnea results in my having to pay an additional $1100 a year. All of that was covered in my previous coverage.
Submitted by: Scott
44 year-old   ::   Male Reviewer   ::   Portland

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