Aetna

Date Submitted: May 4, 2010
Insurance Provider: Aetna in Illinois
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 2 out of 10
Recommend: No
Review: VERY POOR COVERAGE & DECEPTIVE
They don't update their doctors, and I haven't found a doctor yet who is in their network. If I go out of network, my $3000 deductible HSA policy becomes $6000 deductible. Also, I found out, after going to a doctor, that they don't count doctor visits or blood work toward the deductible. (I just had $900 worth of lab work done.) So my $200 doctor visit and $900 worth of lab tests don't even count toward my deductible. Also, if you try to call and talk to someone, you have to wait so very long, and sometimes their phone system is down and you can't call at all.
Submitted by: JENNY
59 year-old   ::   Female Reviewer   ::   NEAR ROCHELLE ILLINOIS

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