| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 5 / 11 | 2 / 14 | 16 | 3.43 | 2.25 | 2.32 | 2.68 | 2.67 |
| Date Submitted: | January 28, 2010 |
| Insurance Provider: | Aetna in California |
| Coverage: | 5 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Rx home delivery The people at Aetna RX home delivery are lazy and incompetent. Three days after my Dr. electronically submitted my prescriptions with a sucessfully sent response, they had no record of it. I kept getting stupid people telling me to wait another day. Finally they said their electronic transfer "didn't always work" and asked me to call my Dr.. They didnt offer to do anything for me.....worst service by stupid people.... Comments [ 0 ] |
| Submitted by: | tired of dummies 47 year-old :: Female Reviewer :: San Diego |
| Date Submitted: | October 12, 2009 |
| Insurance Provider: | Aetna in Indiana |
| Coverage: | 5 out of 10 |
| Claims: | 2 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | delays & more delays.. I have been trying to get them to pay on a claim from June 30th. I give them what they need and call back to find out nothing was done then re-do it and wait some more. This is really unreal! They approved the surgery, paid the surgeon but since the hospital bill came to 20,000 they are putting off processing the claim.. It is still in "medical review". I am tired of wasting my time on the phone with them but can't give up. That's what they want. Never again!! Comments [ 0 ] |
| Submitted by: | Michelle 38 year-old :: Female Reviewer :: Indiana |
| Date Submitted: | February 6, 2009 |
| Insurance Provider: | Aetna in Nevada |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Claim to never receive referrals I've been dealing with Aetna claiming that I did not get a referral for my specialist. I sent them 3 copies of it and Aetna will pay a few correctly and then just go back to 50% payments. I've spent about 30 phone calls about this but I'm almost ready to give up and let the crooks win. VERY DISSAPOINTING. Comments [ 0 ] |
| Submitted by: | Scott 39 year-old :: Male Reviewer :: Las Vegas |
| Date Submitted: | January 14, 2009 |
| Insurance Provider: | Aetna in Florida |
| Coverage: | 5 out of 10 |
| Claims: | 6 out of 10 |
| Customer Service: | 9 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | Yes |
| Review: | Worth It? Yes, Aetna is expensive. If I'm paying over two grand a year on my own health care, I wish they would stop being so hard on what they cover and how much. The postitive things I can say is that one visit to the hospital came to over $7,000 and I only paid $220. The customer service isn't bad at all. They return calls when they say they're going to. Is it worth the price? Thats up to you. Comments [ 0 ] |
| Submitted by: | Lillith 30 year-old :: Female Reviewer :: Florida |
| Date Submitted: | September 20, 2008 |
| Insurance Provider: | Aetna in Florida |
| Coverage: | 3 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | expensive too expensive, poor coverage, deny too many claims, would not recomemnd them to anybody. Waht more can I say that I am looking to switch to another carrier. Comments [ 0 ] |
| Submitted by: | tom 38 year-old :: Male Reviewer :: miami |
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