Aetna

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
4 / 5 2 / 7 9 3.55 2.44 3.00 2.67 2.92

Date Submitted: February 6, 2009
Insurance Provider: Aetna in Nevada
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Claim to never receive referrals
I've been dealing with Aetna claiming that I did not get a referral for my specialist. I sent them 3 copies of it and Aetna will pay a few correctly and then just go back to 50% payments. I've spent about 30 phone calls about this but I'm almost ready to give up and let the crooks win. VERY DISSAPOINTING.
Comments [ 0 ]
Submitted by: Scott
39 year-old   ::   Male Reviewer   ::   Las Vegas

Date Submitted: January 14, 2009
Insurance Provider: Aetna in Florida
Coverage: 5 out of 10
Claims: 6 out of 10
Customer Service: 9 out of 10
Cost: 2 out of 10
Recommend: Yes
Review: Worth It?
Yes, Aetna is expensive. If I'm paying over two grand a year on my own health care, I wish they would stop being so hard on what they cover and how much. The postitive things I can say is that one visit to the hospital came to over $7,000 and I only paid $220. The customer service isn't bad at all. They return calls when they say they're going to. Is it worth the price? Thats up to you.
Comments [ 0 ]
Submitted by: Lillith
30 year-old   ::   Female Reviewer   ::   Florida

Date Submitted: September 20, 2008
Insurance Provider: Aetna in Florida
Coverage: 3 out of 10
Claims: 3 out of 10
Customer Service: 2 out of 10
Cost: 2 out of 10
Recommend: No
Review: expensive
too expensive, poor coverage, deny too many claims, would not recomemnd them to anybody. Waht more can I say that I am looking to switch to another carrier.
Comments [ 0 ]
Submitted by: tom
38 year-old   ::   Male Reviewer   ::   miami

Date Submitted: June 25, 2008
Insurance Provider: Aetna in Oklahoma
Coverage: 7 out of 10
Claims: 8 out of 10
Customer Service: 8 out of 10
Cost: 4 out of 10
Recommend: Yes
Review: Costly but worth it
My family and I never had a problem with Aetna Open Access "High" Option. other then it's monthly premium. Never had issuses with customer service. In fact on many accounts they came to bat for me when the hospital/Dr. office tried to charge me unnecessary charges when having my baby. The only reason not still going through them is their premium tends to increase by $300.00 a month every couple years.
Comments [ 0 ]
Submitted by: momof4
28 year-old   ::   Female Reviewer   ::   Texas

Date Submitted: June 3, 2008
Insurance Provider: Aetna in California
Coverage: 2 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 1 out of 10
Recommend: No
Review: Lost Appointment
I showed up for my standard GYN appointment - first time at a new doctor. The doctor's assistant was told by the recording and also by a representative (for confirmation) at Provider Services that I needed a referral from my PCP in order to see the GYN doctor. I had researched this beforehand and I do NOT need a referral according to my coverage details. I told this to the assistant who then told it to the Aetna representative. Then, the assistant handed me the phone. The Aetna representative said, "I do not know why she handed you the phone, I cannot talk to you." He repeated this several times and insisted to the assistant that I needed a referral. As soon as I got home, I checked my documents and found that I do not need a referral. I plan to make a formal complaint for wasting my time (I had to leave work in the middle of the day to get this appointment) and an appointment (which is hard to get).
Comments [ 0 ]
Submitted by: R
29 year-old   ::   Female Reviewer   ::   Bay Area

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